Our commitment: you see a complete preview of every document before you pay, and you pay only when you are satisfied with that preview.
No-Hassle Refund Circumstances
Because every document is previewed before purchase, and payment confirms that you approve the document layout, we generally do not offer refunds. We will, however, issue a full refund if:
- Your document was not delivered by the advertised download or email method within 24 hours of payment
- A technical error caused your document to be generated with incorrect data that was not visible in the preview
- A verified Canadian calculation defect materially affected the paid statement and support could not provide a corrected document
- You were charged more than once for the same document
Not Eligible for Refund
- Dissatisfaction with the document design or layout (previewed before purchase)
- Incorrect information entered in the form by the user
- A change of mind after purchase
- Documents intended for fraudulent use (forfeited without refund)
How to Request a Refund
Email support@paystubcheck.com within 7 days of purchase and include:
- Your order or session ID (shown in your purchase confirmation email)
- The email address used for the purchase
- A short description of the issue
Eligible refunds are returned to your original payment method within 5–10 business days.