PayStubCheck.com (“we,” “our,” “us”) takes your privacy seriously. This policy describes the information we collect and how we use it.
Information We Collect
When you use the Service, we collect:
- Information you provide: name, address, employer details, income figures and any other data you enter into our document-generator forms.
- Payment information: processed securely by Stripe. We never see or store your full card number; we receive only the last four digits and the card brand for reference.
- Email address: used to deliver purchased documents, send free paystub email backups, answer support requests and — only if you opt in — send occasional PayStubCheck updates, discounts and product announcements.
- Support chat information: if you use live chat, we may receive the messages you send, any contact details you provide and the basic technical information needed to provide support.
- Usage and security data: standard server logs such as IP address, browser type, pages visited and timestamps. To prevent abuse of the free generator, we also process limited pseudonymous security identifiers and an opaque first-party browser identifier. These identifiers are used to enforce rate limits and detect automated or repeated abuse without storing the underlying email address or IP address in the security event log.
How We Use Your Information
- To generate and deliver the document you requested or purchased
- To email your document after payment or after a free paystub submission
- To answer questions through live chat or other support channels
- To process your payment through Stripe
- To improve the Service, troubleshoot problems and understand aggregate site usage through Google Analytics
- To protect the free generator from automated abuse, apply usage limits, validate security challenges and investigate service-integrity issues
- To send optional marketing emails only when you affirmatively opt in. You can unsubscribe or ask to be removed at any time.
- To meet our legal obligations
Data Retention
Form data entered while creating a document is kept only as long as needed to generate and deliver that document. Paid checkout payloads may be held temporarily in secure server-side storage for document delivery. Free paystub lead records may keep your email address, submission source, consent status and timestamp so we can document delivery and marketing consent. Free-generator security telemetry is pseudonymous, excludes detailed payroll entries and is set to expire after a limited retention period (normally up to 21 days). An opaque first-party browser identifier used for abuse prevention may persist longer so repeated requests can be recognized. We do not keep a permanent database of your detailed payroll, employment or tax-form entries, and generated PDF files are not stored long-term on our servers.
Third-Party Services
- Stripe: handles all payment processing. See Stripe’s Privacy Policy.
- Resend: used for transactional email delivery. See Resend’s Privacy Policy.
- Vercel: hosts the platform. See Vercel’s Privacy Policy.
- Upstash Redis: used for short-lived checkout payload storage, free paystub lead and consent records, rate limiting, usage quotas and pseudonymous free-generator security telemetry.
- Cloudflare Turnstile: used on the free generator to tell legitimate submissions apart from automated abuse. Turnstile processes the technical request information needed to provide the security challenge.
- Google Analytics: used to measure aggregate website traffic, page usage and performance so we can improve the Service.
- tawk.to: used to provide live chat support on selected pages. Live chat may process the messages you submit and the basic device and browser information needed to run the chat widget.
Cookies
We use essential cookies and similar technologies needed for site functionality, checkout, security and document delivery. The free generator may set an opaque first-party browser identifier used only for abuse prevention and usage-limit enforcement. We also use Google Analytics to understand aggregate website usage and tawk.to to provide live chat support on selected pages. Google Analytics may set analytics cookies such as _ga to distinguish visits and measure site activity, and tawk.to may use cookies or similar technologies to keep chat sessions available across pages. We do not use Google Analytics or live chat tools to process payments or create documents, and we do not sell personal information.
Your Rights
You can ask us to delete the personal data we hold, including free paystub lead records and marketing consent records, by emailing support@paystubcheck.com. Requests are processed within 30 days.
Contact
Privacy questions: support@paystubcheck.com